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- INDIVIDUAL
ATTENTION TO YOUR NEEDS
1. We program your account based on your specific office's needs
2. We
work closely with you and your office staff to ensure a smooth transition
3. We are completely flexible and will
adjust your account in order to fine-tune our services to you - CUSTOM DESIGNED COMPUTERIZED TELEPHONE ANSWERING
SERVICE
1. Our network of the latest computerized messaging equipment guarantees a rapid delivery of calls
to our operators
2. Permits customized accounts and message forms
3. Digital voice records of all calls
are kept and archived - POLICIES AND PROCEDURES
1. High standards expected and maintained
by all staff members
2. Clear policies provide consistant, quality operators
3. We adhere strictly to all
HIPAA compliance standards - EMERGENCY POWER SOURCES
1. UPS (uninterruptible power source)
ensures no immediate power and data loss.
2. Automatic emergency generators are used in the event of a prolonged
outage. In our history, we have never lost power or data due to an interruption in electrical service - RECORD
KEEPING
1. All messages are backed up daily
2. Messages are archived weekly and stored for seven
years
3. Digital voice recordings of calls ensure accurate message taking and enhance quality control - AROUND
THE CLOCK R.N. SUPERVISION
Operators are supervised by and have 24 hour access to a Registered Nurse - HIPAA
COMPLIANT
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